We value your privacy, and take it very seriously.

When you contact us, your intake information (name, phone number, email, and message are reviewed by the clinical director and assigned to the appropriate therapist(s). After the assignment, the Clinical Director deletes your information. It is not stored on any sort of central intake system.

Typically, this deleted within 96 hours.

Each of our therapists operates independently and is committed to protecting your privacy and confidentiality. They are Heath Information Custodians under Ontario’s health privacy legislation called PHIPA. They also belong to a regulatory body; the OCSWSSW or the CRPO. This means they adhere to strict standards when handling your Personal Health Information. Your assigned therapist will receive your intake to their email in order to contact you. During your first session, they will go over confidentiality and the limitations of confidentiality with you. They will also be available to discuss how they store your information within their practice management software.

YYZ Talks does not operate any mailing lists or surveys or anything of the sort, nor do any of its associated Psychotherapists.

Principle 1 – Accountability for Personal Health Information

As Health Information Custodians, YYZ Talks is responsible for the personal health information they hold until they have passed this PHI on to the Independent Therapists in our network. They are responsible for managing their own Owl Practice of Jane App which are 3rd party electronic medical practice management software.

Principle 2 – Identifying Purposes for Collecting Personal Health Information

Psychotherapists have to collect personal health information for the delivery of care, and administration.

In particular, personal information and personal health information may be collected for the following purposes and using the following services:

  1. Attributing incoming phone calls to the proper marketing channels (tracking marketing initiatives)
  2. Call Tracking Metrics: Personal Data: phone number, caller ID/display name, device information, various types of other Data as specified in the privacy policy of the service.

We use this to figure out how best to channel our limited marketing budget. This information is anonymized and deleted quarterly.

Principle 3 – Consent for the Collection, Use and Disclosure of Personal Health Information

Health Information Custodians are required to obtain consent to collect, use, or disclose PHI. However, there are some cases where we may collect, use or disclose personal health information without consent, as permitted or required by law in extenuating circumstances.

Express consent

Should a client wish a third party have access to their health record, all health info custodians require verbal or written consent to this effect.

No Consent

There are certain activities for which consent is not required to use or disclose personal health information. These activities are permitted or required by law. For example, we do not need consent from clients to (this is not an exhaustive list):

  • Invoice and bill
  • Engage in process improvements
  • Manage internal workings
  • Report or respond to the Regulatory Body
  • Deal with legal requirements
  • Maintain compliance with mandatory reporting obligations
  • If anyone under our employ have questions about using and disclosing personal health information without consent, they can ask the Privacy Officer.

Withholding or Withdrawal of Consent

If consent is sought, a client may choose not to give consent (“withholding consent”). If consent is given, a client may withdraw consent at any time, but the withdrawal cannot be retroactive. The withdrawal may also be subject to legal limitations.

Principle 4 – Limiting Collection of Personal Health Information

We really want the minimal amount of personally identifying information of yours. We only ask for what we’re legally obligated to obtain to provide services

Principle 5 – Limiting Use, Disclosure and Retention of Personal Health Information Use

We don’t use your info for anything but delivery of services and process improvement. We don’t disclose it without your consent or unless the law requires us to mandatorily report


Health records are retained as required by regulatory law and professional regulations and to fulfill the purposes for which personal health information is collected. Registered Psychotherapists have to hold onto your records for 10y, (10y post 18 if you started / ended before 18) and Registered Social Workers for 7 years. For under 18, 7 years post turning 18

Principle 6 – Accuracy of Personal Health Information

You are responsible to ensuring the information you provide is accurate as we may need to potentially use that to make decisions about your care.

Principle 7 – Safeguards for Personal Health Information

Our safeguards are physical and the use of passwords, encryption, updated technology, and a need to know basis of communication.

Regarding Email: You acknowledge that email is not secure by default, much cannot be verified over email, and there are inherent risks. We all use encrypted software for delivery of virtual care. We will get your consent at every necessary turn to ensure your privacy and confidentiality is maintained.

Virtual care is delivered from a secure/confidential/private space. No recordings are made.

Files are deleted thoroughly when the time comes.

Each psychotherapist is accountable for their own privacy needs, and protocols to preclude breaches. If that happens, we will notify you, and contain the breach asap. It will be thoroughly investigated and reported to the regulator.

Principle 8 – Openness about Personal Health Information

Just ask your therapist, we aren’t going to make it difficult for you to access your info and update your records. If there are issues, you know which regulatory body to complain to via your consent forms.

Principle 9 – Client Access to Personal Health Information

Just ask your therapist, we aren’t going to make it difficult for you to access your info and update your records. Just do it in writing. There may be a charge for eg submitting sessions to your lawyer for your divorce proceedings.

There’s a few exceptions: If the info you’re requesting could lead to a risk of harm.

In the event that happens, your therapist will discuss this extentuating circumstance with you as clearly as possible and discuss next steps as applicable.

We try to manage all requests in under 25 days.

Principle 10 – Challenging Compliance with Psychotherapy Collective’s Privacy Policies and Practices

Let us know if there are any issues you have with any of this. Via email. We’re here to help and are happy to clarify things to ensure you’re comfortable working with us

About Cookies

At YYZ Talks, we are dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy Statement explains how we utilize cookies on our website to enhance your browsing experience, deliver personalized content, and improve our services. By using our website, you consent to the use of cookies as described in this policy.

  1. Understanding Cookies:
  2. Cookies are small text files that are stored on your device (such as a computer, smartphone, or tablet) when you visit a website. They contain information about your browsing behavior and preferences. Cookies enable the website to remember your actions or preferences over time, making your browsing experience more efficient and personalized.
  3. Types of Cookies We Utilize:
  4. a. Necessary Cookies: These cookies are indispensable for the proper functioning of our website. They enable essential features like page navigation and access to secure areas. Without these cookies, our website may not perform optimally.
  5. b. Analytical/Performance Cookies: We employ these cookies to collect anonymous information about how visitors use our website. They assist us in understanding which pages are most frequently visited, identifying areas for improvement, and optimizing our website’s performance.
  6. c. Functional Cookies: These cookies enable our website to remember choices you make, such as your preferred language or region. They enhance your browsing experience by providing personalized features.
  7. d. Marketing/Advertising Cookies: We may utilize these cookies to deliver targeted advertisements or promotional materials based on your interests and browsing behavior. They aid us in measuring the effectiveness of our marketing campaigns.
  8. Third-Party Cookies:
  9. We may permit trusted third parties to place cookies on our website for advertising, analytics, or other purposes. These third parties are governed by their own privacy policies, and we encourage you to review their policies to understand how they handle your personal information.
  10. Cookie Consent and Control:
  11. By accessing our website, you acknowledge that we may store cookies on your device as described in this policy. Most web browsers automatically accept cookies, but you can modify your browser settings to control or reject cookies. However, please note that disabling cookies may impact certain functionalities of our website.
  12. Updates to this Policy:
  13. We may revise this Privacy Policy Statement from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically for any updates.

If you have any questions or concerns about our use of cookies or our privacy practices, please contact us at 1-833-999-8557 (YYZTLKS)